Conversations
Browse, filter, and export an agent's chat history.
Open Dashboard → Agents → your agent → Conversations to see every chat the agent has had, across the widget, hosted page, and playground.
The conversation list
- Filter by date range
- Filter by feedback — all, thumbs up only, or thumbs down only
- Paginate and refresh the list
- Export to CSV or PDF via the export dropdown
Conversation detail
Opening a conversation shows the full message transcript, including:
- Each message's feedback (thumbs up/down, if given)
- Response time for assistant replies
- The RAG sources used to generate each assistant reply
Filtering by thumbs-down feedback is a fast way to find conversations where the agent struggled — a good starting point when deciding what to add to training data or adjust in the system prompt.