Sentiment Analytics
Automated, read-only sentiment analysis for ended conversations.
Open Dashboard → Agents → your agent → Sentiment to see sentiment trends across an agent's conversations.
What's shown
- Summary cards: total analyzed conversations, average sentiment score, resolution rate, and the split between positive and negative sentiment
- Distribution breakdowns by sentiment, conversation trajectory, and detected emotions
- A table of individual analyzed conversations
How analysis runs
Sentiment analysis runs automatically once a day, for conversations that ended more than 24 hours ago. This page is read-only for regular users — there's no "run analysis now" button here.
If you need a specific conversation analyzed immediately, a platform administrator can trigger on-demand analysis from the admin conversation view. See Sentiment Configuration.
Until conversations have been analyzed, this page shows an empty state explaining the daily schedule.